Rianne Estella

Buy-to-Let & BRR — Sourcing to Refinance

I support the whole investment cycle, not just the let at the end of it.

• Sourcing: finding and appraising deals — running the numbers on yield, ROI, refurb cost and end value, building deal packs and comparables, and liaising with sourcing agents and vendors
• Conveyancing: keeping the purchase moving — coordinating solicitors, chasing searches, enquiries and mortgage / bridging paperwork, and tracking the chain to completion so deals don't stall
• Buy-to-Let: getting the property let, referenced, compliant and paying, with void periods kept short
• BRR: managing the refurb timeline and spend, coordinating the post-works valuation and refinance, then re-letting and repeating the cycle

Lettings

From an empty property to a signed tenant, handled end to end.

• Managing listings — writing and publishing adverts and syndicating to the portals
• Landlord onboarding — taking on new landlords and setting their properties up correctly
• Landlord market updates — keeping owners informed on rents, demand and legislation
• Enquiries, viewings, applications and tenant find — minimising voids
• Tenancy setup, renewals and end-of-tenancy

Compliance

The part landlords get caught out on. I make sure they don't.

• Right-to-Rent, AML and sanctions / PEPs checks
• Gas Safety (CP12), EICR, EPC and HMO licence tracking — renewals chased before they lapse
• Deposit protection, the How to Rent guide and required documents served and acknowledged
• Section 13 and other notices done correctly, with a full audit trail

Maintenance Management

Repairs logged, instructed and seen through to done.

• Logging and triaging repair reports
• Raising jobs and instructing trusted contractors
• Chasing quotes, scheduling works and keeping tenants updated
• Tracking every job to completion so nothing sits open

Landlord Onboarding & Offers

Street.co.uk as the single source of truth for the property record, pipeline and document trail. Offers logged with terms and a written offer pack and recommendation to the landlord.

Referencing

Goodlord identity, credit, residential and income checks with anti-fraud as standard. Tenant Fees Act 2019 holding deposit, adverse findings escalated with a clear options paper.

Right to Rent

IDVT digital verification, or manual share-code checks for those outside its scope — time-limited follow-ups diarised, with a date-stamped audit record on file.

Tenancy Setup

AST drafted with the deposit-use clause; prescribed information, How to Rent, EPC, Gas Safety and EICR all served at e-signature to preserve the Section 21 route from day one.

Deposit Protection

Registered with TDS within the 30-day statutory window, prescribed information and certificate issued, and the reference logged back to the tenancy record.

Check-In & Maintenance

Independent inventory and schedule of condition (No Letting Go / Inventory Assist), then a Freshdesk ticketing workflow on Street — emergencies same day, urgent 24–48h, routine 5–7 days, with a weekly aged-ticket report.

Renewals & Check-Out

Quarterly visits, renewals 90 days out with a market-rent recommendation, correct Section 21 / Section 8 notices, and a clean TDS adjudication bundle at check-out where needed.

Residential & Commercial Management

End-to-end management across houses and commercial assets.

• Managing residential houses as well as commercial buildings
• New tenant onboarding from application through to move-in
• Lease administration, renewals and term-expiry tracking
• Tenant and owner communication as the single point of contact
• Occupancy and rent reviews kept on schedule

Maintenance, Invoicing & Arrears

The financial and operational engine kept tidy and accountable.

• Maintenance management — logging, instructing contractors and tracking to completion
• Invoicing, billing and supplier payment tracking
• Rent collection and proactive rent-arrears chasing with clear records
• Owner statements and spend tracked against budget

Construction & Renovation PM

End-to-end coordination of refurbishment and build projects.

• Coordinating trades, contractors and suppliers from quote to completion
• Scope of works, budget tracking and flagging variations early
• Scheduling and sequencing trades so jobs don't stall
• Sourcing materials, progress reporting, snagging and handover

Owner & Stakeholder Reporting

Keeping remote owners confident their assets are under control.

• Clear updates on income, expenses, occupancy and next steps
• Document and invoice tracking against budget
• Issues flagged early — before they get expensive

Tenancy Management

New tenant onboarding from application to move-in, lease administration, renewals and term-expiry tracking, and being the single point of contact between owner and tenant.

Maintenance, Invoicing & Arrears

Maintenance logged, instructed and tracked to completion; invoicing, supplier payments, rent collection and proactive arrears chasing with clear, auditable records.

Compliance

Entry condition reports, minimum property standards, smoke-alarm compliance and the required maintenance and documentation checks kept current across landlords, tenants and contractors.

Owner Reporting

Clear updates on income, expenses, occupancy and next steps — issues flagged early, on Re-leased for commercial and PropertyMe for residential.

Property & Portfolio Management

Short-term (Airbnb, VRBO) and long-term rentals, including Section 8 housing.

• Tenant screening, leases, move-in / move-out
• Rent collection, billing and security deposits
• Maintenance dispatch and contractor management
• Section 8 paperwork, RFTA packets and inspections
• Guest communication, check-in / out and reviews
• Hostaway, Hospitable, Guesty and Lodgify

Listing & Transaction Coordination

Full-cycle coordination so nothing slips between contract and close.

• Pre-listing: CMA, disclosures, photography scheduling
• MLS entry and syndication across portals
• Offer management and organised comparison sheets
• Inspection, appraisal and contingency deadline tracking
• Weekly client and agent status reports
• Compliance: Skyslope, KW Command, Brokermint, SISU

Executive & Back-Office Support

The right-hand role for investors and brokerage owners.

• Calendar, inbox and cross-timezone scheduling
• Investor relations and stakeholder updates
• KPI dashboards and performance reporting
• CRM pipelines and automated follow-ups
• Vendor negotiation and contract administration
• SOP development and process documentation

Leasing & Make-Ready

Vacancy review, marketing, prospect calls, applications, screening and approval, move-in / move-out, and make-ready turns walked and signed off before the board shows ready.

Maintenance & Work Orders

Same-day reply on every work order, routine fixes in 24–48h, vetted contractors dispatched, and every job tracked to a closed file with photo documentation.

Rent & Collections

A consistent, Fair-Housing-safe collections schedule — same paperwork on the same day for every resident — keeping late rent under 2% of the rent roll.

Section 8 (HCV / HQS)

HCV cases handled from application through HQS inspection pass, repairs coordinated to pass first time, Housing Authority paperwork processed and landlord access set up.

City Inspections & Violations

A ten-phase SOP from Notice of Violation through bidding, approval, repair and re-inspection — 100% of cited violations cleared by the deadline with a complete digital file.

Owner Reporting

A rhythm I never skip — daily check-ins, weekly leasing / maintenance / delinquency reviews, a one-page Friday report, plus monthly financials and quarterly portfolio reviews.

Section 8 / Housing Choice Voucher (HCV)

Years of hands-on voucher management, start to finish — I keep units inspection-ready so payments never get abated.

• RFTA and Request-for-Tenancy-Approval packets, voucher intake and eligibility paperwork
• Housing Authority and caseworker coordination, HAP contracts and rent reasonableness
• Annual and special HQS inspections — prepped, repaired and passed first time
• Re-inspections, abatement avoidance, port-ins, transfers and recertifications
• Ledgers reconciled across the HAP portion and the tenant portion every month

Market-Rate / On-Market Tenants

Equally deep on conventional, market-rate leasing — the whole cycle, from pricing to renewal, run to standard.

• Pricing to live rent comps and marketing across Zillow, Apartments.com and the MLS
• Prospect calls, tour scheduling and applicant follow-up that converts
• Full screening — credit, income, background and prior-landlord verification
• Lease drafting and e-sign, move-in / move-out and deposit handling
• Renewals, rent increases and retention that keeps good residents in place